Refund policy

At House of Harix, we are committed to providing you with premium, world-class beauty products. To maintain our strict hygiene standards and ensure the safety of all our customers, we have a specific return policy in place.

1. Hygiene & Safety (All Sales Are Final)

Due to the nature of cosmetics, skincare, and beauty tools, we do not accept returns, exchanges, or issue refunds for any opened, used, or unsealed products. For health and safety reasons, we cannot restock or resell these items.

2. Damaged, Defective, or Incorrect Items

We meticulously inspect our items, but if your order arrives damaged, defective, or if you receive the wrong item, we will gladly resolve the issue. You must contact our Customer Care team within 14 days of delivery to report the issue.

3. How to Request a Resolution

To be eligible for a replacement or refund regarding a damaged or incorrect item, please email us at houseofharix@gmail.com with:

• Your Order Number
• Clear photos or a short video showing the damage, defect, or incorrect product. Once your claim is reviewed and approved, we will provide instructions on how to proceed.

4. No "Change of Mind" Returns

We do not offer refunds or exchanges for buyer's remorse, change of mind, or incorrect shade/color selection. All product details are provided on our website to help you make an informed decision. We encourage you to review your order carefully before completing your purchase.

5. Processing Approved Refunds

If your refund for a damaged/wrong item is approved, it will automatically be applied to your original method of payment. Please allow 5-10 business days for your bank or credit card company to process and post the refund.